1. Data security and confidentiality guarantee

Our Company, in order to ensure the proper use and integrity of your personal data and to prevent unauthorized or accidental access, processing, deletion, alteration or other use of your personal data, implements appropriate internal policies and takes all appropriate organizational, technical, physical, electronic and procedural security measures, as well as technological standards, in accordance with applicable laws and regulations.

The data processing process by our Company is carried out in a manner that ensures the confidentiality and the physical and logical security of the data, taking into account the latest developments, the implementation costs and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity to your rights and freedoms.

Our Company has adopted and implemented from the establishment and the beginning of the operation of our online platform all the security safeguards, which are now established by the EU Regulation 2016/679 (General Data Protection Regulation). It will certainly continue to act and operate in accordance with the applicable national legislation, Law 2472/1997, Law 3471/2006 and the Decisions and Directives of the Data Protection Authority and the European Data Protection Regulation.

2. Your personal data and information

The collection and processing is limited exclusively to the data and information, which you provide us with your express consent and which are considered essential for the information or purchase of the products you are interested in. Similarly, for those seeking employment or exploring commercial cooperation with our Company, the information and data deemed necessary are those which allow the achievement of the above purpose.

This data is collected through the contact form on our Company's website, via email, and in some cases by telephone. They extend primarily (indicatively and not restrictively) to full name, contact telephone number and e-mail and postal address.

2.1 For what purposes and actions do we collect your data?

The purposes and actions for which we collect and process data, with your consent, consist of:

-Sending updates / newsletters, promotional material and information about the Company, our products and our services

-Information about new services and features of the Website and other social media

-Our company maintains a database

-Collection, registration, storage, updating (renewal and modification), retrieval, use, transmission (dissemination, administration and access), locking and deletion

-Completion and execution of offer and order

-Customer management, including but not limited to orders, payments and other transaction data

-Optimisation of customer service, including but not limited to the identification of needs, preferences and opinions and the optimisation of interactions

-Optimization of our services

Furthermore, we only collect and process data beyond your consent when required by law or at the request of public prosecutors or judicial authorities.

Our Company collects and processes personal data of its users - customers only for the aforementioned purposes and only to the extent necessary to effectively serve these purposes. These data are always relevant, appropriate and no more than required in view of the above purposes, and are accurate and, if necessary, are updated.

2.2 How long do we keep the data for?

The data shall be retained for the period required for the purposes of their collection and processing and for twenty (20) years after the end of this period, subject to any legal provisions that provide for a longer retention period. For as long as a customer is included among the Company's customers or, respectively, for as long as a supplier is included among the Company's partners, his data shall be kept.

At the end of the retention period, your personal data are destroyed from our records and system in compliance with our company's policy and provided that their retention is no longer required to fulfil the purposes we have described above.

2.3 To whom may your personal data be disclosed?

Exclusively and only to employees, partners or subcontractors of our Company, who process them for the purpose of implementing our mediation services.

In addition to the above, we never assign, transfer, disclose or distribute data to any third party, unless we are required to do so by law or the authorities.

In the event that it is obliged by a court or other administrative authority and in any other case where it is under a legal obligation to do so, our Company may disclose your personal data up to the extent provided by law, but after informing you.

2.4 Personal information and data we receive about you from third parties

In the event that data from third party processors come into our possession in the context of cooperation, the third party processor is responsible for obtaining your consent. It is the constant aim of our Company to ascertain and check that the data has been processed in the legally prescribed manner.

3. Protection of personal data

Our Company has adopted procedures that protect the personal data that users provide through the website and its systems. User data is protected from any unauthorized access or disclosure, loss or misuse, and alteration or destruction (to the extent possible).

We are firm and absolute in our commitment to safeguarding your data. We constantly take, in line with the applicable legislation, all those necessary organizational and technical measures that allow us to ensure the security of your information and personal data. We constantly update and improve our security practices.

In the unlikely event that a data leak or breach is detected, the Company will take all necessary measures to inform you and the authorities. If respectively you become aware of any leakage of your data, you have the obligation to inform us immediately, within 24 hours of becoming aware of it.

4. What are your rights regarding your personal data?

Right of access - information

You always have the right, at your request, to full access and information about the data we hold about you.

Right of processing - rectification

If the data we hold about you is inaccurate, incorrect or incomplete, you have the right to make a request and ask for it to be corrected, completed or updated.

Right to erasure - "oblivion"

You have the right to submit a request and ask us to delete or destroy your personal data, as long as this does not contravene any legal provision (e.g. tax provision).

Right to restrict processing

You have the right to submit a request and ask to limit the way we process your data. This means that we can keep your information without the right to further processing, retaining only as much data as you need for future reference.

Right to portability of your data.

You have the right to request to retrieve and reuse or forward your personal data to third parties, for purposes and services that you choose and indicate, always in a secure and appropriate manner.

All of the above rights, as well as the right to withdraw your consent, can be exercised at any time by submitting a request by e-mail to info@lithotech.gr or by fax to 210 6021198. Furthermore, you can send your request by post to our Company, which is the legal controller of your Personal Data.

Our Company will respond to each request within one month of receipt. Upon informing you, this period may be extended by two more months, if necessary, taking into account the complexity of the request and the number of requests. Reasons will be given for any rejection of your request.

If your requests do not meet the requirements of the law, our Company reserves the right to either: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or notice or performing the requested action, or (b) refuse to comply with your request.

In the event of a breach of your personal data, which may put your rights and freedoms at high risk and provided that it does not fall within one of the exceptions expressly provided by law, we undertake to inform you without undue delay.

If there are doubts about the identity of the natural person submitting the request, we reserve the right to request additional information necessary to confirm the identity of the natural person.

If your rights are violated, we inform you that you have the right to lodge a complaint with the Data Protection Authority or another competent supervisory authority.

5. Changes to the Privacy Policy

This content may be amended from time to time as a consequence of our ongoing efforts to improve the protection of your personal data and to comply with applicable legislation, following changes to it.

6. What happens if you choose not to give us your consent to the collection and processing of your data or if you withdraw your consent?

In this case we will not be able to provide you with our updates and services.

Contact details
Data Protection Officer: Eleni Xenou
phone: 2106021191 email: info@lithotech.gr